SmileCare Dental
Book a dental appointment anytime, get answers even after hours, and never miss a follow-up visit again.
- Client
- Dental clinic chain in Ho Chi Minh City
- Industry
- Healthcare
- Services
- Web design, AI development
- Duration
- 14 weeks
- Year
- 2026
Project overview
Scope of work
The dental chain has several branches in Ho Chi Minh City and received most of its appointments by phone and social media messages. At peak times, receptionists were welcoming patients at the front desk while answering the same questions over and over about the cost of braces, implant timelines or opening hours, and quite a few people left before anyone could advise them.
The project set out to build a new website that inspires trust from the very first visit and supports booking by branch and dentist, paired with an AI chatbot that handles common questions outside business hours and a recall reminder system that helps the clinic stay with patients for the long term.
Challenges
Medical advice has limits
The chatbot may answer questions about services, procedures and indicative costs, but must never diagnose or take the place of a dentist's opinion.
Multi-branch scheduling
Each branch has its own number of treatment chairs, dentists and shifts; online bookings must never clash with appointments the front desk takes by phone.
Protecting patient information
Phone numbers and treatment histories are sensitive data that must be encrypted and tightly permissioned by role.
GREEN TECH's solution
GREEN TECH built the website on Next.js and Tailwind CSS and served it through Cloudflare, so service pages load quickly even on weak mobile connections. A Node.js and MySQL backend manages available time slots in real time for both the online channel and the front desk. The chatbot answers from a Q&A set approved by the clinic's dentists, and automatically hands off to staff when it meets a clinical question or signs that a patient needs urgent care. Reminder messages go out automatically according to each patient's treatment plan.
Key features
Booking by branch and dentist
Patients choose a service, branch, dentist and open time slot; the appointment is confirmed instantly and shows up right away on the front-desk screen.
AI chatbot for service questions
Answers questions about procedures, treatment times and indicative costs, and suggests booking a visit once the patient is ready.
Automated recall reminders
Sends reminders at treatment milestones such as routine cleanings or braces check-ups, with a one-tap link to reschedule.
Transparent service pages
Each service comes with a description of the procedure, its duration and an indicative price list, helping patients prepare before visiting the clinic.
Results
+38%
Appointments booked online
62%
Questions handled by the chatbot
-27%
No-show rate
The website became the dental chain's main channel for appointments, especially in the evenings and on weekends when the phone line is closed. Receptionists have more time to look after patients at the desk, while recall reminders help patients stay on track with their treatment plans. The platform is designed so the chain can add a new branch with nothing more than a few configuration steps in the admin panel.
Technologies used
More projects
Have an idea for your next project?
Share your goals with GREEN TECH. We'll analyze your requirements, propose the right solution and send you a detailed quote, completely free of charge.
Get a free consultation
Get in touch
Start Your Project
Today
Work with us
- Fast response within 24 hours.
- Work directly with experts.
- Clear strategic advice.